‘Your health safe in our hands’ Est.1999

Appointments & Enquiries

Privacy Policy

We have put the following measures in place to ensure we are GDPR compliant.
This privacy notice provides you with details of how we collect and process your personal data through your use of our site http://www.falmouthnaturalhealth.co.uk
Falmouth Natural Health Practice is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details:
Our full details are:
Full name of legal entities: Falmouth Natural Health Practice
Email address:
Postal address: Falmouth Natural Health Practice, 30/31 Church Street, Falmouth TR11 3EQ
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at
Below are our policies on how we collect data from you and which data we collect from you:
• Identity Data may include your first name and last name.
• Contact Data may include your home address, email address and telephone numbers.
• Financial Data is not collected:
• All payments are collected either by BACS, cash or cheque.
• Your personal data will be stored and be accessible by Falmouth Natural Health Practice.
• Your information will not be shared to any third-party companies.
Client Consultation Forms:
• Identity Data may include your first name, last name, marital status, title, date of birth and gender.
• Contact Data may include your home address, email address and telephone numbers.
• Health Data: The medical & emotional questions are required so that we can provide a holistic treatment for you.
• Sensitive Data: We do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, or sexual orientation. We do not collect any information about criminal convictions and offences.
• Transaction Data may include details about payments made by yourself for treatments.
• Your personal data will be stored and be accessible by Falmouth Natural Health Practice only.
• Your information will not be shared to any third-party companies.
• We will only contact you with regards to Falmouth Natural Health Practice associated matters.
Data Retention:
• By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
• Medical Malpractice requests that we keep consultation files on record for seven years once you have received your last treatment with us (or for minors seven years after they become 18). After this date they will be shredded.
• We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or medical requirements
Record Keeping:
• Your contact details are kept on cards and are kept in a locked filing cabinet at Falmouth Natural Health Practice.
• Your contact details are also kept on a secure database which is password protected. These details are only accessible by partners of Falmouth Natural Health Practice
• You can ask to view your client details at any given time.
We are committed to protecting your privacy.

This website is operated by Falmouth Natural Health Practice and we are committed to protecting your personal information and will keep any information you provide safely and securely.
1. Disclosing Information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
2. Webserver Logs
For statistical purposes, we will gather certain information automatically and store it in log files. These log files contain standard information collected by web servers, such as client IP addresses, browser type, internet service provider (ISP), operating system, etc. This information is only used internally and is not distributed or sold to a third party. We use this information, which does not identify individual users, to analyse trends, to administer the website and to gather demographic information about our user base as a whole.
3. Use of Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
You can find more information about cookies at:
• www.allaboutcookies.org
• www.youronlinechoices.eu
• For a video about cookies visit a look at cookies
Falmouth Natural Health Practice would like to use cookies to store information on your computer, to improve our website. Some of the cookies we use are essential for parts of the site to operate and have already been set. You may delete and block all cookies from this site, but some parts of the site will not work.
Cookie Categories
1. Strictly necessary cookies – these cookies enable services you have specifically asked for.
2. Performance cookies – these cookies collect anonymous information on the pages visited.
3. Functionality cookies – these cookies remember choices you make to improve your experience.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
4. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
• Request access, correction and removal to your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at 
If you request access to your personal data, there will not be a fee unless the request is excessive.
We try to respond to all legitimate requests within one month.
5. Links to Third Party Websites
When you are using the Website you may move to other websites which are not operated by us (“Third Party Websites”). Third Party Websites may send their own cookies to you and collect or request data and personal information. We do not control Third Party Websites and therefore are not responsible for them. By having a link to Third Party Websites from the Website we do not make any promise or recommendation about the Third-Party Websites and we may not have any connection with the people who operate the Third Party Websites. You should always read the privacy policy of Third Party Websites as their policy may be materially different to that of Falmouth Natural Health Practice.
6. Changes to the Privacy Policy
From time to time Falmouth Natural Health Practice may decide or be legally obliged to update this privacy policy. Any changes will be posted on the website. Except as required by law, any modifications of this privacy policy will not affect our treatment of data collected prior to the effective date of the policy change.

Make an appointment: 01326 210 202

Contact Us

  • Falmouth Natural Health Practice
  • The Old Bakehouse
  • 30/31 Church Street
  • Falmouth
  • TR11 3EQ

Opening Hours

  • Mon - Fri: 9am - 9pm
  • Sat and Sun: 9am - 7pm
  • All appointments must be pre-booked


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